Hello.

MS509, which is an old product, has already been discontinued for a long time, therefore we are not able to provide further update or support.

When and where did you purchase the product? If the product is bought recently, you can contact your dealer for return or exchange.

PS: To ensure warranty and support, it is recommended to buy our products from our authorized dealers.

For our newly released products, please go to http://auteltech.com/